Adventures United Kingdom
Frequently Asked Questions
VOUCHER & GUIDE
- How long are vouchers valid for?
- 24 months from the date of purchase. Vouchers sold as Christmas gifts are valid for 24 months from 25th December of that year. So buy early and avoid the Christmas post madness.
- What exactly is the adrenalin guide?
- A full colour, printed book that is the ultimate guide to adrenalin activities in the UK and Ireland.
- Does every voucher come with an adrenalin guide free of charge?
- Yes, if you choose a gift box for each voucher.
- Can I buy extra copies of the adrenalin guide?
- Yes, the book on its own makes an awesome gift. It costs just GBP9.99. You can add it to your voucher order, or order it on its own.
- Are the vouchers and the book just for Christmas?
- No, they both make incredibly exciting gifts, together or separately, for Birthdays, Anniversaries, Congratulations, Engagements and Weddings.
ORDERING
- How do I buy a voucher?
- Choose the amount you want to spend, add to the basket, and then follow the prompts to make payment securely online. Alternatively, you can call us on 0800 078 9511. We can help you with your purchase.
- Can I buy a voucher for one particular activity?
- Our vouchers can be redeemed against any of our experiences. They are not activity specific. Your message on the voucher can indicate an activity if you wish: - 'Happy Clay Shooting,' 'Enjoy Paintballing With Your Mates,' 'To A Future Karting Champ,' Have An Awesome Balloon Ride.'
- Can I buy more than one voucher?
- Yes, you can buy as many as you wish with the same value or a variety of values. All on the same order, all securely online.
- Can I buy two vouchers but send them to different addresses?
- Yes, no problem. Select the number of vouchers you wish to buy then go to checkout. You will be asked how many addresses you wish to include. If, for example, you have ordered three vouchers and you would like two to go to one address and one to another, click the relevant boxes and give your choosen address for each. Need help, call: 0800 078 9511.
- How do I choose a gift box?
- After you have added your voucher/s to your basket, click checkout. Now follow the prompts and when asked what type of packaging you require, choose 'gift box.'
DELIVERY
- How long do the vouchers take to arrive?
- If you choose an emailed voucher, delivery is instant. Otherwise, postal vouchers depend on the postal service you choose – 'Standard,' 'Next Day' or 'Saturday Delivery.' You choose what service you require at checkout. If you order early for Christmas, you can avoid the festive postal madness.
PAYMENT
- What forms of payment do you accept?
- You can pay by debit or credit cards, ( Visa, Mastercard, Amex) PayPal or bank transfer. Please call the office if you wish to pay by bank transfer 0800 078 9511.
MISC
- I want to buy bulk vouchers for a corporate incentive. How do I do that?
- Please give us a call, and we will be happy to help 0800 078 9511.
- I have other questions that you haven't covered here.
- Please give us a call. We are always happy to help. 0800 078 9511.
Have a Question?
Do you have a question that hasn't been answered? Not to worry, you can either call us on 0800 078 9511 or fill out the form below and one of our advisors will be in touch to answer your question.
Contact Us
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